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Privacy Policies

Please Read Our Privacy Policy Carefully
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Please take the time to review our Privacy Policy to better understand why we collect certain information and how we handle this information once it has been provided. Our goal is for you to feel welcome and comfortable while visiting our site. We are eager to provide information that is valuable and beneficial to your style of life.

Zuga Natural Sweetener (11745107 Canada Corp.) (“us”, “we”, or “our”) operates the (www.zuga.ca) website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from (www.zuga.ca)

Definitions

  • Service: Service is the Zuga Natural Sweetener (zuga.ca) website operated by Zuga Natural Sweetener (11745107 Canada Corp.).
  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Cookies are small pieces of data stored on your device (computer, tab or mobile device).
  • Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

 Information We May Collect About You

We may collect information about you when you interact with the Sites Zuga Natural Sweetener (www.zuga.ca), including when you log in to the Sites, create an account, join our mailing list, make a purchase, request a service, request information, communicate with customer service, apply for a job, or upload content to the Sites through various means, including your social media account, which may feed information to the Sites. The information that we may collect includes, but is not limited to, the following:

  • Contact information (including name, postal addresses, email address, and telephone number);
  • Purchase and transaction information (billing and mailing addresses, and information about the products and services that you purchased);
  • Login credentials;
  • Demographic information (including age/birthdate, gender, and country in which you are located);
  • Social media handles;
  • Preferences regarding products and services;
  • Information that you choose to submit in connection with your comments or inquiries;
  • Photographs and other content that you provide;
  • Contact information for others (including email address) when you use certain features, such as “Send This Offer to a Friend”;
  • Business License, Employment history, education history, and other information contained in a resume uploaded through our Site or submitted through an online application form (obtained from Business or job applicants to the extent permitted by applicable law).

Information We May Collect Through Automated Means

We may automatically collect information about the devices that you use to interact with the Sites, as well as information about how you interact with the Sites. The information that we automatically collect may include, but is not limited to, the following:

  • Precise geolocation (with your knowledge and consent);
  • Location (based on internet protocol (IP) address);
  • IP address and other device identifiers;
  • Browser type and version;
  • Operating system type;
  • Language your system uses and country and time zone where your device is located;
  • Information you searched for on the Sites;
  • When and for how long you visited the Sites;
  • Pages you visited while on the Sites;
  • Time spent on those pages; and
  • The web page that referred you to our Sites.

The information that we collect may be associated with any personal information that you have provided to us.

Your Precise Geolocation. When you interact with the Sites, you may be asked for permission to allow us to collect your precise geolocation information. If you consent to such collection, we may use this information to provide you location-based or targeted advertisements and social media posts; to locate our nearby retail or distribution partners; or for analytics purposes. You may discontinue our collection and use of geolocation information by changing the settings on

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • For customer service and support.
  • To detect and prevent fraud.
  • To anonymize and aggregate your information for any other purposes, provided that no identifiable information can be readily identified.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

We will only retain your information for as long as reasonably necessary having regard to the purposes for which your information was collected and will delete or anonymize such information after the expiry of such period unless otherwise required under the applicable law and any anonymized and aggregated information will be retained by us.

Do we disclose your information?

We may share your information that we collect from you or that you provide to us with selected third parties to operate and provide the services outlined herein, and to enforce or apply any agreements between us and you, or to investigate potential breaches of such agreements.

We may share your information with related companies of Zuga Natural Sweetener (11745107 Canada Corp.), service partners, suppliers and sub-contractors for their assistance with the online service we provide to you. We will ensure that corporate third parties who have received your information from us will maintain a comparable level of protection of the information as set out in this Privacy Policy by using contractual or other means. To the fullest extent permitted by applicable law, we exclude all liability arising from the use of your information by third parties. We can, on request, confirm the name of each third party that your information is, or will be, transferred to.

We may also disclose Information: (i) to comply with any applicable laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas; (ii) to enforce or apply any agreements between us and you; or (iii) to protect our rights, property or safety or the rights, property or safety of other users of our services or others (e.g., for fraud protection, etc.).

Except as set out in this Privacy Policy, we will not disclose, sell, distribute, rent or lease your information to third parties unless we have your permission or to complete a transaction for you. We do not share your identifiable information with third parties for their direct marketing use without your express consent.

In the event that a third party proposes to acquire all or some of our business and/or assets, we may disclose your information to that third party in connection with their proposed or actual acquisition. In the event that we become insolvent or we are in any similar situation, we may also disclose your information to third parties as part of a business or asset sale carried out where such disclosure is lawful and compliant with any and all applicable laws.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your information. Your information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

Google AdSense & DoubleClick Cookie Google, as a third-party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Behavioral Remarketing

Zuga Natural Sweetener (www.zuga.ca) uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook: Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Email Marketing

When you opt-in for email communication about our company or products, we will use the email address you provided when you registered for our email newsletter. We may also send you emails with promotional information or offers from us, or our affiliates. At any time, you may change your contact preferences by using the “Preferences” link or opt-out by using the “unsubscribe” link found at the bottom of the most recent email sent to you from us.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe Their Privacy Policy can be viewed at https://stripe.com/us/privacy

PayPal Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

You may also choose to no longer receive communications from us by replying STOP to communications (if any) you receive from us. You may unsubscribe to any email from us using the instructions in the email you receive; this will not stop us from sending emails about your account or transactions with us or other information required for your use or subscription to our services.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.

Third-party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Your consent

By using our site, you consent to our privacy policy.

Questions About Our Privacy Notice

If you have any questions about our privacy notice, please contact us via our Contact Page.

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